Pointwest to set BPO Voice war stage ablaze

They all have soaring and powerful voices. They all have what it takes to become a BPO Voice Warrior. But only one of the grand finalists can make their dream come true at this much-awaited final battle performance.

The Best Philippine Online Radio, commonly known as BPO Radio, has set the biggest nationwide singing competition exclusively for BPO employees called BPO Voice war 2016. The said competition will be held on 13, August 2016 at the Metrotent Convention Center in Ortigas, Pasig City.

Rosalie Buban and Regin Manuel, duo artist and representative of Pointwest Innovations, will try to bring home the title and grand prize for the “solo/duo category” of this annual musical competition of BPO entertainers.

Buban and Manuel waltzed their way to grand finals after their performance of “Over and Over Again” was personally selected by the President of Innovative Broadcasting Services as one of the President’s Choice Awardees last May.

Meanwhile, there are 20 contenders for this category and the winners will take home P30,000 for 1st place, P15,000 for 2nd place and P10,000 for 3rd place.

“I’m looking forward to competing and hearing your songs... just do your best to entertain everyone [watching]..we’ll see you there”, Manuel said in an exclusive interview of BPO Radio when he was asked about his message to their contenders.

Buban also asked fellow Pointwesters and friends to show their support and catch them live as they compete with other nightingales.

Tickets are now available at PHP 150.00 each. Or you can visit BPO Radio Official site http://bporadio.com/voicewar/ for more information.

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Pointwest Healthcare at ICH-GCP Training 2016

Healthcare professionals while discussing the GCP modules/topics in Quirino Memorial Medical Center, Quezon City

Quezon City - Eight Pharmacists from Pointwest Healthcare attended the Basic International Conference on Harmonisation - Good Clinical Practice (ICH-GCP) Training-Workshop 2016, organized by the Philippine Clinical Research Professionals Inc. (PCRP), on July 21 at Quirino Memorial Medical Center, Quezon City.

The focus of the training-workshop was to enforce a tight guidelines on ethical aspects of clinical research and introduce the international quality standards that is provided by the ICH.

ICH is an organization that brings together the regulatory authorities and pharmaceutical industry to discuss scientific and technical aspects of drug registration,  thereby reducing or obviating duplication of testing carried out during the research and development of new human medicines.

In an inquiry with one of the PCRP members, Erin Tiu said that the training is useful when venturing into a clinical research team.

“Should you want to pursue your career in pharmaceutical/hospital/clinical research organizations, this will be useful.”

The Basic GCP Training held in QMMC was primarily for doctors. This training-workshop would be helpful in conducting their study which is a requirement to finish their residency. They also accepted external trainees, so certification for the Pointwest Clinical Specialists was made possible.

“This will be useful, now that we have formed our core clinical research training team and eventually, we will start our new clinical research service”, Pointwest Clinical Specialist May Ann Barcena said and referring to a new service of Pointwest.

Majority of the attendees are the Hospital’s Residents, Nurses and Administrative Staff. Speakers in the said training were healthcare professionals from PCRP and QMMC.

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Pointwest BPM to celebrate 12 years of growth and success

Pointwest BPO took shot during the company outing 2016

Who would have thought that after venturing to Healthcare Business Process Management (BPM) space in 2004 with only five members, this business is now one of the largest Pointwest business units with over 300 people running client operations?

Pointwest BPM provides services to the largest Pharmacy Benefit Management (PBM) firm listed in Fortune 500 world’s most admired companies in the United States.

Business Process Specialist/Coordinator David Palubon said in an interview that the success of the BPM depends on its ability to maintain relationships and obligations with their clients.

“We have a very good industry foundation, competitive employees and we value everything..we always value what matters” he added.

Getting the Business Started (2004-2006)

It was in 2004, when the Philippines opened the opportunity and saw an influx of foreign investment in global sourcing service in the PBM industry.  Led and directed by Pointwest pioneer-leaders,  the pilot team met the challenges and risks with their innate customer service awareness, clinical knowledge and  technological capabilities as man investment.

The Company strategized to combine the clinical knowledge-base of certified Pharmacists and the technical know how of Data Analysts to learn and thrive in the Pharmacy Benefit Management niche.

Industrializing the business (2006-2012)

The business unit reached 300 in employees by the end of 2012 despite economic fluctuations and political instability in 2008-2010.

Pointwest put IT in BPM practice toward an industrialized model. Technology solution and development, screen scraping, coding process automation, business analysis, business tool and client installation were added to its services to achieve far higher levels of productivity.

During this period, the Company’s accomplishments were also recognized in the International ICT Awards as the “Best Mid-Sized Locally Owned BPM Company of the Year” at the e-Services Awards in 2008.

Digitizing the business (2013 onwards)

Pointwest accelerated the digitization of their business process. Given the dynamic landscape of the external market where clients now look beyond technology and expect their service providers to offer verticalized solutions or services, Pointwest embarked on a business transformation journey in 2013. Organizational structures were redesigned in 2014. Healthcare BPM also welcomed improvements on competency framework in 2015.

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BPO employees gathered together for market circle group photo during their summer outing in Batangas..

Pointwest BPM employees will be celebrating its anniversary next month to mark another milestone of growth and success. Celebrating 12 years of trust, 12 years of innovation, 12 years of dependable agility and envisioning to move more and more years of bigger and meaningful milestones.

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Forget work-life balance: Pointwest in striving for work-life harmony

FUN & WELLNESS!

We make sure we have enough time to get the creative juices flowing. These events are more than just fun; Pointwest gives employees a chance to bond, to showcase their talents and to boost camaraderie at work.

Below are some fun-filled activities that provided a bit more pep in everyone’s step.

POINTWEST SOCIALS: POINTWEST allows employees to gather, interact and get to know each other bringing a positive workplace relationship. Aside from photo booth, raffles and exciting giveaways, the program comprises of fun-filled activities: sing and dance performances, including games with awesome prizes.

POINTWEST ANNUAL CHRISTMAS PARTY: A way to celebrate the spirit of Christmas in Pointwest. It is also the Pointwesters’ time to shine as they showcase their talent through a live performance presentation, plus everyone’s much-awaited raffle draw with fabulous prizes, overflowing food and drinks, well-embroidered dresses that allow the reigning of elegance.

POINTWEST SPORTSFEST: We stretch beyond our boundary and abilities. We, at Pointwest, helps each employees to stay motivated and engaged in sports like badminton, tennis, volleyball and basketball.

As we work and play hard, people of Pointwest apply the concept of sportsmanship, determination, passion  and teamwork as we excel even in sports activities.

POINTWEST SUMMER OUTING: Nobody wants to sit and stuck all day and have a droopy shoulders around the workstations. Pointwest gives opportunity to spend a day with coworkers to unwind, breathe fresh air and take a break from busy schedules. A whole day fun-filled activities plus great food serve to enjoy the beach under the sun.

THE VOICE of POINTWEST: Pointwest has set up its own center stage for those who has a talent in singing. Just like any other singing-talent search competition, we showcase Pointwesters by expressing out the best of their talent through music in their unique tone and golden voices.

POINTWEST TRICK OR TREAT: Every year, as October ends, a spooky yet fun tradition is celebrated in Pointwest. It is the date where kids bring their scary trick or treat acitivities to the employees. And for Pointwesters to exhibit artistic minds through scariest costume that will take home the sweetest treat.

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Pointwest’s hiring rate keeps upward trajectory: Talent Acquisition

Quezon City - Pointwest, one of the leading IT-BPM firms, remains strong on their job offers despite the growing number of players in the industry today.

Pointwest’s Recruitment Coordinator Joanne Basilio said that Pointwest hiring rate keeps its upward trajectory considering the competition, the country’s current volatile market conditions and political instability.

“We are processing more or less 1500 applicants monthly. The company is joining a job fair as well, across the country, to hire more competitive individuals”, she added.

Pointwest provides non-voice, higher-value services to Fortune 500 companies and a growing number of firms in the Philippines, New Zealand, Japan, Singapore, Australia and U.S..

IT-BPM Industry grows as second-largest source of income and fastest growing industry in PH according to Information Technology and Business Process Association of the Philippines (IBPAP). Thus, the competition is stiff.

Challenges:

While the hiring rate in this industry remains huge, one of the challenges faced by other companies is the attrition rate.

The company has set different programs that keep the average attrition rate at manageable levels.

Pointwest, with the help of its Learning and Development (L&D) team, has crafted a well-defined roadmap for career growth.

Pointwest L&D supervisors said that continuous improvement is their priority. Pointwest offers opportunities for learning and development, whether they are skills and competency enhancements or special interest learning sessions. Thus, this will encourage employees to stay in the company.

On strict hiring process:

In its capability statement issued, Pointwest maintained their people as their greatest assets and take pride in the fact that they spare no expense when it comes to finding, and hiring individuals to ensure the people they find have the skill, the drive, and the passion to scale new heights.

Pointwest process management is based on both international quality standards and industry best practices.

2016 Limelight:

Pointwest, would be closing employee population of about 1300 today.

The increase in its hiring rate is evident as Pointwest just inaugurated its third delivery center in Metro Manila: the Pointwest Digital Center at the Rockwell Business Center in Pasig City.

Among the company’s major clients are from the Transportation Industry, Banking and Retail, Utilities, Media, Public Sector and HealthCare.

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Pointwest to attend HIMS Conference 2016

Pointwest, one of the country’s largest IT-BPM firms, will be attending the Healthcare Information Management Conference on 15, Sept 2016 at Makati Shangrila, in Makati City. The said event is a gathering headed by the Healthcare Information Management Associations of the Philippines (HIMAP).

HIMAP is a non-stock, non-profit industry organization recognized by the Philippine government and BPO industry which goal is to promote the Philippines as the destination of choice for quality Healthcare Information Management outsourcing services.

With the theme “Global Convergence Enabling Inclusive Care and Innovation”, Pointwesters will join with experts from the BPM and healthcare professionals in the country.

The conference will discuss stakeholder roles in healthcare and how some trends disrupt the growth and innovation in healthcare industry.

Pointwest, together with other BPO-healthcare professionals, joined the same conference last year where they listened in round-table talks about business, information technology and healthcare development. The main discussion went on the possibility to prepare for the Philippines becoming Asia’s hub for healthcare BPO.

Pointwesters in HIMS 2015 (left) and speakers in a round-table (right)  while discussing opportunities for healthcare IT.

Recently, Pointwest President and newly-elected HIMAP President Beng Coronel also paid a courtesy call to Consul General Mario De Leon, Jr., at the Philippine Consulate in New York City and discussed the advantage of the Philippines as a “one-stop destination” for IT-BPM.

“Collaboration is the key, that rather than compete with the other members of ASEAN, the Philippines could instead take a leadership in the region since it’s a pioneer of business process outsourcing.” Ms. Coronel said.

Consul General Mario De Leon shared initiatives of his office with HIMAP and Pointwest President Beng Coronel to promote Philippine BPO industry in North America.

Meanwhile, Pointwest is in the midst of preparing and selecting Pointwesters to take part of the annual event.

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