(IN PHOTO): Congratulations to our Certified Medical Coders!

in Photo: from Left-Raymond Gabriel, Ace Landicho, Bea Bautista, Lourice San Jose, Aiza Aga, Sheryl Pesigan, Marjelice Dela Cruz, Cherrie Anne De Guzman, Mary Arlene Bello, Lia Krishna Magno, Albert Pitargue, Juan Miguel Garcia 

RESULTS: Pointwest Certified Professional Coders (CPC®), the most recognized medical coding certification in the healthcare industry and globally recognized by employers and medical societies, will provide services including the correct application of ICD-10 codes, assurance of final diagnoses and operative procedures, and abstraction of necessary information from health records.

Congratulations from your Pointwest Family!!

© Rolly Tapaya

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PH SEES $5 BILLION HEALTHCARE SERVICE MARKET IN 2022: CORONEL

Makati City, Philippines - “Philippine Health Care Industry is enjoying unprecedented growth.”

This was how Beng Coronel, HIMAP and Pointwest President, described the Philippine healthcare industry in the Healthcare Information Management Services (HIMS) Conference at the Makati Shangri-La on 15 September 2016.

In the President’s Address, Coronel said that the revenues in health care industry will grow fourfolds to $5 Billion by 2022 from $1.9 billion in 2015.

“In the next five years, the HIMS industry could be making $5 Billion in revenues with 210,000 direct employment or 14.8% growth”.

CONFERENCE. HIMAP and Pointwest President Beng Coronel, together with the BPM experts and healthcare professionals, at the HIMS Conference 2016. Photo by Mark Zavalla / Pointwest

Dynamic Opportunities

Having solidified its status in the economy as the fastest growing industry and one of the biggest contributors to GDP growth, the Philippines has seen dynamic opportunities as global healthcare industry also expected to grow after the implementation of the Affordable Care Act (ACA), commonly called the Obamacare, ICD-10 Coding system, penetration of insurance and other growth boosters for healthcare IT-BPM Market.

“Changing landscape creates new opportunities.” she asserted.

“Future proofing” the healthcare industry, Coronel noted new and expanded type of service of the industry - Telemedicine, a remote diagnosis and treatment of patients by means of telecommunications technology. This will allow patients to access medical expertise remotely, providing convenience and a potential cost savings for the patient.

Aside from Telemedicine, the President also cited bulk of work in voice, non-voice, Information Technology, analytics and training programs from the pharmaceutical side, health IT and from the provider and payor centric processes.

“Technology development will impact our industry and to future proof our industry we need to level up our service portfolio, broaden our market base and up skill our talent base,” she ended.

2016 HIMS Conference

The HIMS Conference 2016 with the theme: “Global Convergence enabling inclusive care and innovation” paved way about the trends in healthcare system, healthcare solutions and the convergence of global market and local services and served as a venue for industry players, training institutions, vendors, larger business community and other stakeholders to identify key factors and programs that would contribute to positioning the Philippines as the leading destination for quality healthcare information management services.

The said conference was headed by the Healthcare Information Management Association of the Philippines (HIMAP), co-sponsored by the Department of Information and Communication Technology, Pointwest Technologies and some healthcare IT-BPM companies across the country. <Pointwest Healthcare>

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POINTWEST's solid experience in healthcare IT-BPM has made the company as the partner of choice. With quality and proven solutions tailored to the clients’ needs, Pointwest Healthcare services are the result of accurate business intelligence, in-depth industry experience, innovative technologies, and international standard methodology.

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Easimed sponsors booth at the HIMS Conference 2016

Makati, Philippines - Easimed, a platform for simplified and connected healthcare developed by Pointwest, is one of the sponsor booths at the 2016 Healthcare Information Management Services (HIMS) Conference, 15 September 2016.

Throughout the conference, attendees will have the opportunity to learn about the mobile version of the said app at the booth.

Easimed will be presented in one of the segments of the conference by Mark Zavalla, co-founder of the app.

To know more about this mobile app, visit their  official site.

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HIMS Conference is an annual event headed by Healthcare Information and Management Association of the Philippines (HIMAP), a premiere organization representing the healthcare information management services industry recognized by the government and IT-BPM sector. <Pointwest Healthcare>

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(ONLINE POLL): Janine Tugonon leads prestigious model search

Former employee of Pointwest healthcare and Miss Universe 2012 - First Runner Up Janine Tugonon is making another wave after leading the online poll of NU Muses, a prestigious model search based in the United States.

As of this writing, Tugonon ranks first with 8038 votes followed by Jessica Clements with 7558 votes. Voting will end September 17.

Top 20 models will be selected through social media voting and a panel of judges which will be announced  September 20th and will be invited for a final casting. 12 NU MUSES will be announced September 28th. They will be photographed by David Bellemere in an exclusive location.

Tugonon, who was recently featured in Victoria's secret ad, is a former Clinical Pharmacist of Pointwest Healthcare. Tugonon represents the Philippines in the Miss Universe Pageant in 2012 and crowned as First Runner Up.

Help Janine and cast your votes here!.  <pointwesthealthcare>

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LOOK: Hong Kong Trade Chief Willie Tan, Pointwest Healthcare Manager JL Botor meet, discuss ‘investment in HK’

Hong Kong Economic and Trade Office (HKETO) Deputy Head Willie Tan (third from right) meets execs of top two Information Technology-Business Process Management (IT-BPM) companies in the Philippines - Pointwest Innovations Healthcare Manager JL Botor (right) and CAI-STA Phil. Pres Emma Teodoro (middle), during his visit arranged by the Philippine Trade and Investment Center in Hong Kong (PTIC-HK) and Department of Trade and Industry’s Export Marketing Bureau (DTI-EMB). Ⓒ Gliceria Cademia, DTI, courtesy to the BusinessMirror

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Beng Coronel to speak at HIMS Annual Conference

Quezon City (Pointwest) -  Healthcare Information Management Association of the Philippines
(HIMAP) President Ma. Cristina “Beng” Coronel will share the journey of HIM-BPM with the attendees at HIMS annual conference on September 15.

Coronel will discuss the Philippines HIM-BPM successes and roadmap in the next 6 years as well as the challenges that this sector sees to ensure that the Philippines remains competitive as a destination of choice by global companies.

Coronel also holds post as President of Pointwest Innovation Corporation. Coronel continues to develop Pointwest as a leading IT-BPM Industry with a wealth of global experience and knowledge to the roles of business leader, outsourcing and management.

The conference will also offer different sessions on such topics as the millennial healthcare professional, health IT, emerging services and business in HIM-BPM.

To register and know more information about the conference, log on to http://himap.ph/hims/

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Last Chance for HIMS Conference Early Bird Rate

The early-bird rate for discounted passes to the HIMS Annual Conference ends tomorrow, 31 August.

With the early-bird discount, a pass for the whole conference for HIMAP members costs Php 6800, a saving of Php 4,200. Further savings are available for non-HIMAP members.

Highlights of the conference include keynote speeches by Beng Coronel (HIMAP President), Sec. Rudy Salalima (Sec-DICT), Dan Schwebach (VP-AAPC), Myla Reyes (VP- SPi Globals), Jeff Williams (GIC Enablement Operations,) and from a market research company - Frost and Sullivan. There are also discussions regarding health care programs and systems, data analytics, robotics health-IT and more..  

The said event will be held at Makati Shangri-La, Metro Manila Philippines.

Limited Slots only, Register Now!

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(In photos) A Quick Recap of Healthcare events

Over the years, Pointwest Healthcare has endured tremendous challenges and changes in its clients’ expectations. The customer-centric and determination of each Healthcare employee to the diligence and innovation has given Pointwest another year to dominate in this highly competitive and overcrowded market.

As the 11th year draws to close, we provide you the list of top 10 stunning photos encapsulating the year that was.  Take a look at the photos below for a trip from August 2015 through August 2016 as Pointwest Healthcare celebrates its 12th year anniversary.

1. Pointwest Attends HIMS Conference. Pointwest, together with other BPO-healthcare professionals, joins the conference last September 2015.

2. Healthcare Halloween 2015 Inspires from Disney’s Pixar Movie “Inside Out” and the Voice BPO. Pointwesters decorate their respective workstations or quadrant for their Halloween celebration. The Voice - BPO also adds sparks to the event.

3. Pointwester holds Healthcare Socials to build rapport and as part of its thanksgiving celebration.

4. Healthcare retains supremacy in dance competition during the company’s Christmas Party. Healthcare retains its supremacy in dance competition being this year's Grand Champion for the third time.

5. Healthcare employees celebrates service anniversary. Pointwest is built upon the commitment, passion and dedication of its employees, and as part of the celebration, is the recognition of several employees who are celebrating their 5 and 10 years with the company.

6.  10th International ICT Awards Philippines. Pointwest receives its Hall of Fame, Best Filipino-owned Company of the Year Category (2016) during the 10th International ICT Awards Philippines.

7. 2KK goes to EK program. Pointwest, along with 2KK or Tulong sa Kapwa Kapatid- an organization that envisions of providing brighter future for kids through education, creates an event to help bring magic to 200 little hearts by letting them enjoy the wonderful world of Enchanted Kingdom.

8. Company Outing. Pointwest holds its company outing and sports fest at the Greenery Resort, Sabang, Baliwag Bulacan last 2016 June 24 with the theme “Pointwest Revelry in the Greenery; Propelling to Digital”.

9. The Medical Coders. Pointwest healthcare introduces medical coding as one of its new services.

10. BPO Voice War 2016. Rosalie Buban and Regin Manuel, duo artist and representative of Pointwest Innovations, tries to bring home the title and grand prize for the “solo/duo category” of annual musical competition of BPO entertainers in the country - BPO Voice War.

Congratulations to everyone and Happy 12th Birthday Pointwest Healthcare!

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Pointwest to set BPO Voice war stage ablaze

They all have soaring and powerful voices. They all have what it takes to become a BPO Voice Warrior. But only one of the grand finalists can make their dream come true at this much-awaited final battle performance.

The Best Philippine Online Radio, commonly known as BPO Radio, has set the biggest nationwide singing competition exclusively for BPO employees called BPO Voice war 2016. The said competition will be held on 13, August 2016 at the Metrotent Convention Center in Ortigas, Pasig City.

Rosalie Buban and Regin Manuel, duo artist and representative of Pointwest Innovations, will try to bring home the title and grand prize for the “solo/duo category” of this annual musical competition of BPO entertainers.

Buban and Manuel waltzed their way to grand finals after their performance of “Over and Over Again” was personally selected by the President of Innovative Broadcasting Services as one of the President’s Choice Awardees last May.

Meanwhile, there are 20 contenders for this category and the winners will take home P30,000 for 1st place, P15,000 for 2nd place and P10,000 for 3rd place.

“I’m looking forward to competing and hearing your songs... just do your best to entertain everyone [watching]..we’ll see you there”, Manuel said in an exclusive interview of BPO Radio when he was asked about his message to their contenders.

Buban also asked fellow Pointwesters and friends to show their support and catch them live as they compete with other nightingales.

Tickets are now available at PHP 150.00 each. Or you can visit BPO Radio Official site http://bporadio.com/voicewar/ for more information.

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Pointwest Healthcare at ICH-GCP Training 2016

Healthcare professionals while discussing the GCP modules/topics in Quirino Memorial Medical Center, Quezon City

Quezon City - Eight Pharmacists from Pointwest Healthcare attended the Basic International Conference on Harmonisation - Good Clinical Practice (ICH-GCP) Training-Workshop 2016, organized by the Philippine Clinical Research Professionals Inc. (PCRP), on July 21 at Quirino Memorial Medical Center, Quezon City.

The focus of the training-workshop was to enforce a tight guidelines on ethical aspects of clinical research and introduce the international quality standards that is provided by the ICH.

ICH is an organization that brings together the regulatory authorities and pharmaceutical industry to discuss scientific and technical aspects of drug registration,  thereby reducing or obviating duplication of testing carried out during the research and development of new human medicines.

In an inquiry with one of the PCRP members, Erin Tiu said that the training is useful when venturing into a clinical research team.

“Should you want to pursue your career in pharmaceutical/hospital/clinical research organizations, this will be useful.”

The Basic GCP Training held in QMMC was primarily for doctors. This training-workshop would be helpful in conducting their study which is a requirement to finish their residency. They also accepted external trainees, so certification for the Pointwest Clinical Specialists was made possible.

“This will be useful, now that we have formed our core clinical research training team and eventually, we will start our new clinical research service”, Pointwest Clinical Specialist May Ann Barcena said and referring to a new service of Pointwest.

Majority of the attendees are the Hospital’s Residents, Nurses and Administrative Staff. Speakers in the said training were healthcare professionals from PCRP and QMMC.

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Pointwest BPM to celebrate 12 years of growth and success

Pointwest BPO took shot during the company outing 2016

Who would have thought that after venturing to Healthcare Business Process Management (BPM) space in 2004 with only five members, this business is now one of the largest Pointwest business units with over 300 people running client operations?

Pointwest BPM provides services to the largest Pharmacy Benefit Management (PBM) firm listed in Fortune 500 world’s most admired companies in the United States.

Business Process Specialist/Coordinator David Palubon said in an interview that the success of the BPM depends on its ability to maintain relationships and obligations with their clients.

“We have a very good industry foundation, competitive employees and we value everything..we always value what matters” he added.

Getting the Business Started (2004-2006)

It was in 2004, when the Philippines opened the opportunity and saw an influx of foreign investment in global sourcing service in the PBM industry.  Led and directed by Pointwest pioneer-leaders,  the pilot team met the challenges and risks with their innate customer service awareness, clinical knowledge and  technological capabilities as man investment.

The Company strategized to combine the clinical knowledge-base of certified Pharmacists and the technical know how of Data Analysts to learn and thrive in the Pharmacy Benefit Management niche.

Industrializing the business (2006-2012)

The business unit reached 300 in employees by the end of 2012 despite economic fluctuations and political instability in 2008-2010.

Pointwest put IT in BPM practice toward an industrialized model. Technology solution and development, screen scraping, coding process automation, business analysis, business tool and client installation were added to its services to achieve far higher levels of productivity.

During this period, the Company’s accomplishments were also recognized in the International ICT Awards as the “Best Mid-Sized Locally Owned BPM Company of the Year” at the e-Services Awards in 2008.

Digitizing the business (2013 onwards)

Pointwest accelerated the digitization of their business process. Given the dynamic landscape of the external market where clients now look beyond technology and expect their service providers to offer verticalized solutions or services, Pointwest embarked on a business transformation journey in 2013. Organizational structures were redesigned in 2014. Healthcare BPM also welcomed improvements on competency framework in 2015.

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BPO employees gathered together for market circle group photo during their summer outing in Batangas..

Pointwest BPM employees will be celebrating its anniversary next month to mark another milestone of growth and success. Celebrating 12 years of trust, 12 years of innovation, 12 years of dependable agility and envisioning to move more and more years of bigger and meaningful milestones.

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Forget work-life balance: Pointwest in striving for work-life harmony

FUN & WELLNESS!

We make sure we have enough time to get the creative juices flowing. These events are more than just fun; Pointwest gives employees a chance to bond, to showcase their talents and to boost camaraderie at work.

Below are some fun-filled activities that provided a bit more pep in everyone’s step.

POINTWEST SOCIALS: POINTWEST allows employees to gather, interact and get to know each other bringing a positive workplace relationship. Aside from photo booth, raffles and exciting giveaways, the program comprises of fun-filled activities: sing and dance performances, including games with awesome prizes.

POINTWEST ANNUAL CHRISTMAS PARTY: A way to celebrate the spirit of Christmas in Pointwest. It is also the Pointwesters’ time to shine as they showcase their talent through a live performance presentation, plus everyone’s much-awaited raffle draw with fabulous prizes, overflowing food and drinks, well-embroidered dresses that allow the reigning of elegance.

POINTWEST SPORTSFEST: We stretch beyond our boundary and abilities. We, at Pointwest, helps each employees to stay motivated and engaged in sports like badminton, tennis, volleyball and basketball.

As we work and play hard, people of Pointwest apply the concept of sportsmanship, determination, passion  and teamwork as we excel even in sports activities.

POINTWEST SUMMER OUTING: Nobody wants to sit and stuck all day and have a droopy shoulders around the workstations. Pointwest gives opportunity to spend a day with coworkers to unwind, breathe fresh air and take a break from busy schedules. A whole day fun-filled activities plus great food serve to enjoy the beach under the sun.

THE VOICE of POINTWEST: Pointwest has set up its own center stage for those who has a talent in singing. Just like any other singing-talent search competition, we showcase Pointwesters by expressing out the best of their talent through music in their unique tone and golden voices.

POINTWEST TRICK OR TREAT: Every year, as October ends, a spooky yet fun tradition is celebrated in Pointwest. It is the date where kids bring their scary trick or treat acitivities to the employees. And for Pointwesters to exhibit artistic minds through scariest costume that will take home the sweetest treat.

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Pointwest’s hiring rate keeps upward trajectory: Talent Acquisition

Quezon City - Pointwest, one of the leading IT-BPM firms, remains strong on their job offers despite the growing number of players in the industry today.

Pointwest’s Recruitment Coordinator Joanne Basilio said that Pointwest hiring rate keeps its upward trajectory considering the competition, the country’s current volatile market conditions and political instability.

“We are processing more or less 1500 applicants monthly. The company is joining a job fair as well, across the country, to hire more competitive individuals”, she added.

Pointwest provides non-voice, higher-value services to Fortune 500 companies and a growing number of firms in the Philippines, New Zealand, Japan, Singapore, Australia and U.S..

IT-BPM Industry grows as second-largest source of income and fastest growing industry in PH according to Information Technology and Business Process Association of the Philippines (IBPAP). Thus, the competition is stiff.

Challenges:

While the hiring rate in this industry remains huge, one of the challenges faced by other companies is the attrition rate.

The company has set different programs that keep the average attrition rate at manageable levels.

Pointwest, with the help of its Learning and Development (L&D) team, has crafted a well-defined roadmap for career growth.

Pointwest L&D supervisors said that continuous improvement is their priority. Pointwest offers opportunities for learning and development, whether they are skills and competency enhancements or special interest learning sessions. Thus, this will encourage employees to stay in the company.

On strict hiring process:

In its capability statement issued, Pointwest maintained their people as their greatest assets and take pride in the fact that they spare no expense when it comes to finding, and hiring individuals to ensure the people they find have the skill, the drive, and the passion to scale new heights.

Pointwest process management is based on both international quality standards and industry best practices.

2016 Limelight:

Pointwest, would be closing employee population of about 1300 today.

The increase in its hiring rate is evident as Pointwest just inaugurated its third delivery center in Metro Manila: the Pointwest Digital Center at the Rockwell Business Center in Pasig City.

Among the company’s major clients are from the Transportation Industry, Banking and Retail, Utilities, Media, Public Sector and HealthCare.

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